Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Dallas/Fort Worth that provides these benefits to your business.
Here are the reasons you can depend on Sewelltech to keep you and your business up and running:
- We SPECIALIZE In Working With Apple Technology. Sewelltech is an Apple Specialist, a leader in their field. We specialize in Apple IT solutions for Businesses in Dallas/Fort Worth that enables your employees to do the jobs they were hired for, not waste their time on computer problems, turn technology into a power tool that can move your business forward instead of a problem that costs you time and money. We deliver exceptional service in a quick, no headaches, and reliable manner with a personal touch. We tailor an approach that works for you and your company providing you all-inclusive and complete technology solution.
- Quick response – Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your Mac or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
- Reputable - Sewelltech has been around since 1993, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.
- We Have A Team Of Apple Certified Experts On Staff. As a client, you are assigned to one of these teams. That means you’ll always be able to get someone on the phone who knows YOU and understands YOUR environment and YOUR systems to provide helpful answers and quick resolutions of problems instead of having to talk to a complete stranger hundreds of miles away who knows nothing of you or your systems and wastes your time asking a lot of really dumb and annoying questions to try and “help” you. We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
- Business savvy - We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
- We conduct Quarterly Business Reviews for Your Technology Roadmap. We continuously strive to improve all aspects of the client’s IT environment, using our technical expertise to offer solutions according to their growth – which ultimately provides value to their business. Our job is to help companies stay ahead of the game so that their technology is not holding them back.
- We Support Both On-Premise And Cloud Solutions. Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the customer, not us. That’s how we keep so many customers long-term. We’ll base our recommendations on what YOU want and what YOU feel most comfortable with. Our job is to lay out your options, educate you on the pros and cons of each and guide you to the best, most cost-effective solution for you.
- All Projects Are Completed As Agreed On And On Budget. When you hire us to complete a project for you, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget. We can offer our agreements on a fixed-fee basis so you know exactly what you’re going to pay, not a penny more.
- We Have Flexible, Tailored-To-Your-Needs Support Options to help you better manage your environment. We provide our customers with a variety of managed support options, ranging from back-end maintenance and monitoring for issues to user help-desk support with ticketing to strategy and budget and asset/license life-cycle management. We have successfully provided these services for over 25 years and can create a solution specifically for you and your team.
- We Don’t Hide from Clients. Our technicians love to go on-site and provide a personable touch to our IT Support - without the “Geek-Speak”. Especially in a challenging environment, we know that clients like to see their issue getting worked on.
- No Geek Speak. You deserve to have your questions answered in plain English. Our technicians are trained to have the “heart of a teacher” and will take time to answer your questions and explain everything in simple terms.
- Vendor Liaison. We take ownership of problems. We are the experts in our field, but if a problem requires the assistance of another vendor then we will coordinate with other vendors to resolve the problem. You will never be stuck in the middle between vendors pointing fingers at each other.
- From UNBOX To RECYCLE, We Are A Complete One Stop Shop. We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
- Our No Risk Contracts Can Be Cancelled at Any Time. Other IT firms lock their clients into long-term contracts with severe penalties and fines for canceling. We keep our clients by providing incredible services and support. We earn your business every month. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.